FAQ

What currency does TENZONN use?

Prices are shown in Hong Kong dollars (HKD).

Which pets are these products for?

Most products are selected for cats, small dogs, and indoor pet homes. Check each product page for size, use case, and care notes before ordering.

How do I choose between similar products?

Start with the routine you want to improve: hydration, feeding separation, grooming, dry food storage, litter care, travel, or after-bath drying. Category pages include quick guidance, and product pages include daily-use notes.

Can I use heated or powered products all day?

Always follow the product manual and supervise first use. Check temperature, airflow, cable placement, and pet comfort before allowing a pet to eat, drink, or rest near any heated or powered item.

How should I clean food or water products?

Clean food-contact and water-contact parts regularly. Replace filters or consumable parts according to the product instructions when applicable.

What should I do if my item arrives damaged?

Contact us with your order number and clear photos of the item, packaging, shipping label, and issue. This helps us review the case quickly.

How do I contact support?

Use the Contact page and include your order number if your question is about an existing order.