FAQ

What currency does TENZONN use?

Prices, available payment methods, shipping fees, and final order totals are shown at checkout. The final checkout page is the most accurate place to review the amount before payment.

Is there a grand opening discount?

Yes. During the grand opening promotion, use code OPENING10 for 10% off eligible orders.

Which pets are these products for?

Most TENZONN products are selected for cats, small dogs, and indoor pet homes. Please review each product page for size, capacity, material, voltage, care notes, and recommended use.

How do I choose the right product?

Start with the routine you want to improve: hydration, feeding, grooming, after-bath drying, food storage, travel, or comfort. If you are unsure, contact us with your pet type, size, and use scenario.

Can I use powered or heated products all day?

Always follow the product manual and supervise first use. Check temperature, airflow, cable placement, water level, moving parts, and pet comfort. Stop use immediately if the product appears damaged or unsafe.

How should I clean food or water products?

Clean food-contact and water-contact parts regularly. Replace filters, trays, or consumable accessories according to the product instructions where applicable.

How long does shipping take?

Estimated delivery times vary by destination, carrier, product availability, and peak seasons. Shipping options and fees are shown at checkout. Please also review the Shipping & Returns page.

Can I change my shipping address?

Contact us as soon as possible. We can only change the address if the order has not yet been dispatched.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and clear photos of the item, packaging, shipping label, and issue. We will review the case and advise the next step.

Can I return a product after my pet has used it?

For pet health and hygiene reasons, used food-contact, water-contact, grooming, litter, bedding, and personal-care products may have limited return eligibility unless there is a confirmed product issue.

How do I contact support?

Email luffjaks@gmail.com. For order questions, include your order number and checkout email. For product issues, include photos or videos where possible.