Shipping & Returns

We want every TENZONN order to feel clear before checkout and easy to follow after purchase. Please review the information below before placing an order.

Order processing

Orders are prepared after payment is completed. Most orders are processed within 1–3 business days, excluding weekends, public holidays, product availability checks, and unusually high order volume.

Shipping areas

Available shipping destinations, shipping fees, and delivery options are shown at checkout. If a destination or shipping method is not available at checkout, it means we cannot currently ship that order through the available carrier route.

Estimated delivery time

Region	Estimated delivery	Notes
Hong Kong	3–7 business days	Delivery time may vary by address and carrier.
Taiwan	5–10 business days	Delivery time may vary by product and local handling.
United States	7–15 business days	Delivery time may vary by destination ZIP code and carrier route.
Other available regions	Shown at checkout	Please review the final shipping option before payment.

Delivery estimates are not guarantees. Weather, customs review, carrier delays, peak seasons, incorrect addresses, and remote destinations may extend delivery time.

Address accuracy

Please check your shipping address, phone number, and email before placing your order. If you need to correct an address, contact us as quickly as possible. We can only adjust an order if it has not yet been dispatched.

Tracking

When tracking is available, tracking details will be sent to the email or contact information used at checkout. Tracking movement may take 24–72 hours to appear after a package is handed to the carrier.

Lost, delayed, or returned parcels

If a parcel is delayed, please contact us with your order number. If a parcel is returned because of an incorrect address, failed delivery attempt, unpaid local charges, or refusal to receive the package, we will review the case and advise the available next step.

Returns

Return eligibility depends on the product condition, packaging, hygiene status, and reason for return. For pet health and safety, used food-contact, water-contact, grooming, litter, and personal-care products may have limited return eligibility unless there is a confirmed product issue.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the product, packaging, shipping label, and issue. We will review the case and provide the next step.

Before returning an item

Please contact support before sending anything back. Unapproved returns may be delayed or declined if we cannot match the package to an order or verify the return reason.