Refund Policy

This policy explains how TENZONN reviews return, refund, damaged-item, and after-sales requests. Please contact us before sending any item back.

Return request window

If you want to request a return, please contact us within 7 days of delivery. Include your order number, the item name, the reason for your request, and clear photos when relevant.

Return eligibility

To be considered for return, an item should be unused, clean, complete, and in its original packaging with accessories, manuals, and labels where applicable. Return eligibility depends on the product type, condition, packaging, hygiene status, and reason for return.

Products with hygiene limitations

For pet health and safety, used food-contact, water-contact, grooming, litter, bedding, and personal-care products may not be eligible for return unless there is a confirmed product fault, damaged item, or incorrect item.

Non-returnable situations

Items that have been used, washed, damaged, altered, or missing parts.
Products with visible pet hair, odor, stains, liquid residue, or hygiene concerns.
Consumable parts, filters, or accessories after opening or use.
Returns requested outside the return window.
Items sent back without prior approval.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, email us within 7 days of delivery. Please include your order number and clear photos or videos of the product, packaging, shipping label, and issue. We will review the case and may offer replacement parts, a replacement product, store credit, or a refund depending on the situation.

After-sales support

For setup, cleaning, use, or troubleshooting questions, contact us with the product name and a short description of the issue. For powered products, please stop using the item if you notice damage, overheating, unusual noise, smoke, liquid exposure, or unsafe operation.

Return shipping

Return shipping responsibility depends on the reason for return. If the issue is caused by a confirmed product fault, damaged item, or incorrect item, we will advise the next step after review. If the return is for a change of mind or an unsuitable product selection, return shipping costs may be the customer’s responsibility.

Refund process

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after a damaged/incorrect item case is approved. Processing time after approval can vary by payment provider.

Order cancellation

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible after the order has been processed, packed, or dispatched.