Terms of Service

Overview

This website is operated by TENZONN. By visiting the site or purchasing from us, you agree to these terms and the policies linked on this website.

Product information

We aim to present product descriptions, images, prices, availability, and care notes clearly. Product colors, packaging, accessories, and appearance may vary slightly because of lighting, screens, production batches, or manufacturing updates.

Orders

Submitting an order does not guarantee acceptance. We may contact you about availability, address issues, suspected fraud, payment review, pricing errors, shipping restrictions, or other problems before confirming or fulfilling an order.

Prices and payment

Product prices, discounts, shipping fees, taxes, and final order totals are shown at checkout. Available payment methods are shown at checkout. We may correct errors or update information when needed.

Promotions

Promotional offers and discount codes may be limited by time, eligibility, destination, product availability, or checkout conditions. Final eligibility is shown at checkout before payment.

Shipping and delivery

Shipping and return conditions are described on our Shipping & Returns and Refund Policy pages. Delivery timing can vary by destination, carrier, customs review, product availability, and seasonal volume.

Appropriate product use

Follow all product instructions and supervise pets during first use. Check product size, suitability, temperature, airflow, cables, water level, moving parts, and pet comfort before use. Stop use if a product is damaged, overheats, leaks, makes unusual noise, or causes discomfort.

Pet safety

Our products are intended to support everyday pet-care routines, but they are not a substitute for veterinary advice. If your pet has a medical condition, anxiety, mobility issue, or special care requirement, consult a qualified professional before using a new product.