TENZONN support

Terms of Service

Overview

This website is operated by TENZONN. By visiting the site or purchasing from us, you agree to these terms and the policies linked on this website.

Products and information

We aim to present product descriptions, images, prices, and availability accurately. Product colors and appearance may vary slightly because of lighting, screens, and manufacturing updates. We may correct errors or update information when needed.

Orders

Submitting an order does not guarantee acceptance. We may contact you about availability, address issues, suspected fraud, pricing errors, or other problems before confirming or fulfilling an order.

Prices and payment

Store prices are displayed in Hong Kong dollars (HKD) unless otherwise stated. Available payment methods are shown at checkout.

Shipping and returns

Shipping and return conditions are described on our Shipping & Returns and Refund Policy pages. Delivery timing can vary by destination, carrier, customs review, and product availability.

Appropriate product use

Follow all product instructions and supervise pets during first use. Check product size, suitability, temperature, airflow, cables, and moving parts before use. Stop use if a product is damaged or causes discomfort.